Vizio
39 Tesla
Irvine, CA 92618
Contact: Chung, Daniel
Phone: (949) 428-2525
Moore, Javon
jlm_13@hotmail.com
Below is the company's response to your complaint.
What a company does to resolve complaints is part of the information we report to the public on individual companies. To be certain that our report on this company is accurate, we need your confirmation that this complaint has been settled. Would you take a minute to tell us about your satisfaction or dissatisfaction with the response? The yellow shaded area indicates the complaint's current processing status and will allow you to enter your response in the text box.
If we do not hear from you within the next seven days, we will assume you have accepted the company's offer or explanation and are satisfied with it. However, please feel free to contact us again if the company has made an offer to settle your complaint and fails to perform accordingly.
Thank you for using the Better Business Bureau.
Complaint ID: 98451102
Complaint Classification:
Complaint Description - Posted 9/17/2009 9:23:39 AM
I purchased a 42" Vizio television in November of 2007. On September 13th 2009 the television purchased is now non functional not to my doing but of a poor product. I called customer service and was told to provide the receipt and I would get a call back. Well I find out that it took several calls to get answers regarding a poor product that wasn't even two years old. They informed me since it was a few months after the warranty it wasn't nothing they could do. I spent $1400 on this over-sized paper weight. If I spend that much on a product I would think it would last more that what this unit did. It's like Vizio is making a product knowing it's going to malfunction within months of purchase.
Complaint Summary
Poor quality.
Resolution Sought
The need to have an all out recall on all there products and service the products they have been called about regarding failure. Personally I would like a refund or some compensation for my lost on this poor product.
Additional Information
Date Problem First Occurred:
9/13/2009
Product or Service: Manufacture of consumer electronics.
Model Name or Number: GV42L
Date Purchased: 11/23/2007
Order Number: 714873
Amount In Dispute: $1,399.99
Company's Response
Company's Initial Response - Posted 10/06/2009
Dear VIZIO customer, Javon Moore. Case# 714873. I have emailed you an offer to help with the repair cost. The amount quoted, $415 consists of $225 for parts and S/H. and $190 for the on-site labor. We are willing to cover the parts and SH portion of $225, if you are willing to cover the labor of $190. We feel this is a fair compromise to this situation being that you are out of warranty and hope that you do as well. Please email me your acceptance of this offer if you would like to proceed. Best regards, Dana Cameron. VIZIO, Inc 888-849-4623 X2636 dana.cameron@vizio.com
Initial Response Summary
We are offering to cover $225 for parts if customer is willing to pay $190 for labor.
Consumer's Rebuttal
Rebuttal
The complaint is waiting for BBB to process. No edit is allowed at this point. (RebuttalID: 596004)
Company's Final Response
Final Response
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment