Better Business Bureau

Thank you for filing your complaint. As you requested, below is a copy of your complaint.

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Company Information:

Vizio
39 Tesla
Irvine, CA 92618
Website:
Phone: (949) 428-2525

Complaint Text

I purchased a 42" Vizio television in November of 2007. On September 13th 2009 the television purchased is now non functional not to my doing but of a poor product. I called customer service and was told to provide the receipt and I would get a call back. Well I find out that it took several calls to get answers regarding a poor product that wasn't even two years old. They informed me since it was a few months after the warranty it wasn't nothing they could do. I spent $1400 on this over-sized paper weight. If I spend that much on a product I would think it would last more that what this unit did. It's like Vizio is making a product knowing it's going to malfunction within months of purchase.

Resolution Sought: The need to have an all out recall on all there products and service the products they have been called about regarding failure. Personally I would like a refund or some compensation for my lost on this poor product.
Date Problem Started: 9/13/2009
Date of Transaction: 11/23/2007
Amount in Dispute: $1399.99
Invoice Number: 714873
Complaint Type: Product Quality
Product or Service: Manufacture of consumer electronics.

If you have any questions regarding your complaint, please contact the Complaint Dept. at (909) 825-7280 or email info@labbb.org.

Complaint Department

BBB of the Southland, Inc.