Vizio
39 Tesla
Irvine, CA 92618
Contact: Chung, Daniel
Phone: (949) 428-2525
Moore, Javon
jlm_13@hotmail.com
Below is the company's response to your complaint.
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Complaint ID: 98451102
Complaint Classification:
Complaint Description - Posted 9/17/2009 9:23:39 AM
I purchased a 42" Vizio television in November of 2007. On September 13th 2009 the television purchased is now non functional not to my doing but of a poor product. I called customer service and was told to provide the receipt and I would get a call back. Well I find out that it took several calls to get answers regarding a poor product that wasn't even two years old. They informed me since it was a few months after the warranty it wasn't nothing they could do. I spent $1400 on this over-sized paper weight. If I spend that much on a product I would think it would last more that what this unit did. It's like Vizio is making a product knowing it's going to malfunction within months of purchase.
Complaint Summary
Poor quality.
Resolution Sought
The need to have an all out recall on all there products and service the products they have been called about regarding failure. Personally I would like a refund or some compensation for my lost on this poor product.
Additional Information
Date Problem First Occurred:
9/13/2009
Product or Service: Manufacture of consumer electronics.
Model Name or Number: GV42L
Date Purchased: 11/23/2007
Order Number: 714873
Amount In Dispute: $1,399.99
Company's Response
Company's Initial Response - Posted 10/06/2009
Dear VIZIO customer, Javon Moore. Case# 714873. I have emailed you an offer to help with the repair cost. The amount quoted, $415 consists of $225 for parts and S/H. and $190 for the on-site labor. We are willing to cover the parts and SH portion of $225, if you are willing to cover the labor of $190. We feel this is a fair compromise to this situation being that you are out of warranty and hope that you do as well. Please email me your acceptance of this offer if you would like to proceed. Best regards, Dana Cameron. VIZIO, Inc 888-849-4623 X2636 dana.cameron@vizio.com
Initial Response Summary
We are offering to cover $225 for parts if customer is willing to pay $190 for labor.
Consumer's Rebuttal
Rebuttal
The complaint is waiting for BBB to process. No edit is allowed at this point. (RebuttalID: 596004)
Company's Final Response
Final Response
Thursday, October 8, 2009
Read for yourself some of the back and forth with Vizio...
From: Dana Cameron (dana.cameron@vizio.com)
Sent: Tue 10/06/09 7:10 PM
To: Javon Moore (jlm_13@hotmail.com)
Attachments: 1 attachment
image001.jpg (1.7 KB)
Javon,
Thank you for providing me with this information. We would like to offer to help you with this.
I can offer to cover the parts and the shipping and handling ($225) if you are willing to cover the labor portion ($190). Please let me know if you would like to accept this offer and I will notify the repair company to set up the appointment right away.
Best regards,
Dana Cameron
Customer Service Lead
"America's #1 LCD HDTV Company"
39 Tesla
Irvine, CA 92618
Phone: (949) 428-2525 X2636
EMail: dana.cameron@vizio.com
visit us: www.vizio.com
From: Javon Moore [mailto:jlm_13@hotmail.com]
Sent: Saturday, October 03, 2009 9:28 AM
To: Dana Cameron
Subject: RE: case 714873
Dana,
I finally got in touch with someone at ITI. The representative gave me a quote of four hundred dollars.
The breakdown of the quote is as followed:
$150 onsite visit
$25 shipping
$200 parts
I have a reference number from them if this help speed along the process. 171OW008325. Thank you for your assistance in getting in contact with ITI.
Sincerely,
Javon Moore
Subject: RE: case 714873
Date: Fri, 2 Oct 2009 15:18:13 -0700
From: dana.cameron@vizio.com
To: jlm_13@hotmail.com
Javon,
I appreciate you bringing this to my attention. We do not feel it is at all acceptable for you to have to wait this long for a call back for a quote. I have notified a few members of their senior management which means you should be receiving a call shortly, if not already.
Please let me know if you have not received a call back yet.
Best regards,
Dana Cameron
Customer Service Lead
"America's #1 LCD HDTV Company"
39 Tesla
Irvine, CA 92618
Phone: (949) 428-2525 X2636
EMail: dana.cameron@vizio.com
visit us: www.vizio.com
From: Javon Moore [mailto:jlm_13@hotmail.com]
Sent: Friday, October 02, 2009 2:04 PM
To: Dana Cameron
Subject: re: case 714873
I have made several attempts to contact ITI. However, it seems to me that they do not want any business. I have left voicemails asking them to please contact me and have not as yet been able to talk with a representative for their company. I'm going on day three of trying to even get someone on the phone. I'm wondering do you have any other repair facilities that you can recommend? I am really trying to hopefully get this situation resolved and any assistance would be very helpful.
Sincerely,
Javon L. Moore
Sent: Tue 10/06/09 7:10 PM
To: Javon Moore (jlm_13@hotmail.com)
Attachments: 1 attachment
image001.jpg (1.7 KB)
Javon,
Thank you for providing me with this information. We would like to offer to help you with this.
I can offer to cover the parts and the shipping and handling ($225) if you are willing to cover the labor portion ($190). Please let me know if you would like to accept this offer and I will notify the repair company to set up the appointment right away.
Best regards,
Dana Cameron
Customer Service Lead
"America's #1 LCD HDTV Company"
39 Tesla
Irvine, CA 92618
Phone: (949) 428-2525 X2636
EMail: dana.cameron@vizio.com
visit us: www.vizio.com
From: Javon Moore [mailto:jlm_13@hotmail.com]
Sent: Saturday, October 03, 2009 9:28 AM
To: Dana Cameron
Subject: RE: case 714873
Dana,
I finally got in touch with someone at ITI. The representative gave me a quote of four hundred dollars.
The breakdown of the quote is as followed:
$150 onsite visit
$25 shipping
$200 parts
I have a reference number from them if this help speed along the process. 171OW008325. Thank you for your assistance in getting in contact with ITI.
Sincerely,
Javon Moore
Subject: RE: case 714873
Date: Fri, 2 Oct 2009 15:18:13 -0700
From: dana.cameron@vizio.com
To: jlm_13@hotmail.com
Javon,
I appreciate you bringing this to my attention. We do not feel it is at all acceptable for you to have to wait this long for a call back for a quote. I have notified a few members of their senior management which means you should be receiving a call shortly, if not already.
Please let me know if you have not received a call back yet.
Best regards,
Dana Cameron
Customer Service Lead
"America's #1 LCD HDTV Company"
39 Tesla
Irvine, CA 92618
Phone: (949) 428-2525 X2636
EMail: dana.cameron@vizio.com
visit us: www.vizio.com
From: Javon Moore [mailto:jlm_13@hotmail.com]
Sent: Friday, October 02, 2009 2:04 PM
To: Dana Cameron
Subject: re: case 714873
I have made several attempts to contact ITI. However, it seems to me that they do not want any business. I have left voicemails asking them to please contact me and have not as yet been able to talk with a representative for their company. I'm going on day three of trying to even get someone on the phone. I'm wondering do you have any other repair facilities that you can recommend? I am really trying to hopefully get this situation resolved and any assistance would be very helpful.
Sincerely,
Javon L. Moore
Time to update you guys on my struggle.
Well, for the last two weeks I was waiting for a response from the BBB to see a response from Vizio. Well...to my surprise I get a call from Vizio who wants to offer me a helping hand. Well, at the time I got a little happier thinking that Oh, I'm gonna my television repaired despite what Billy badge# told me. However, little to my knowledge did I think Vizio would offer such a pathetic offer. The said they would pay for the shipping/handling and part if and only if I was willing to pay for the labor.
Let's take a look at the price comparison. Vizio would pay $225 and I would pay $190.
Now, how stupid do I look to pay $190 more for a television to get repaired after reading other blogs and websites stating that didn't solve their problems....They only reason they offered this unacceptable offer to keep their rating with the BBB.
Let's take a look at the price comparison. Vizio would pay $225 and I would pay $190.
Now, how stupid do I look to pay $190 more for a television to get repaired after reading other blogs and websites stating that didn't solve their problems....They only reason they offered this unacceptable offer to keep their rating with the BBB.
Monday, September 21, 2009
Spreading the word like wildfire....
I'm telling everybody I know to take a look at my blog to get the message out to stop buying low-end products especially from Vizio. I know that they are taking me seriously. I have people telling me they checked out my blog and they are not even giving Vizio a shot with their hard earned money. I can't say I don't blame them.
Thursday, September 17, 2009
Stopping Vizio from taking money from hard working people...
I went to get a haircut today and my barber and I were talking about seeing the game this past weekend. I told him how this piece of crap made by Vizio stopped working after 21 months. Well let's just say he was gonna buy a big screen but he'll be DAMNED if he would be buying Vizio's horrible products.
The NEW King of Pop
Now I'm not here to tarnish the legacy of Michael Jackson but it appears that the world has a new King of Pop and it's name is Vizio. Try this out go to google and put in Death Pop or Death of Vizio. The results are shocking.
Wednesday, September 16, 2009
Better Business Bureau
Thank you for filing your complaint. As you requested, below is a copy of your complaint.
Within the next business day, you will receive an email acknowledging receipt of the complaint. That acknowledgment will also give you information on how you can track the status of your complaint through our website.
Company Information:
Vizio
39 Tesla
Irvine, CA 92618
Website:
Phone: (949) 428-2525
Complaint Text
I purchased a 42" Vizio television in November of 2007. On September 13th 2009 the television purchased is now non functional not to my doing but of a poor product. I called customer service and was told to provide the receipt and I would get a call back. Well I find out that it took several calls to get answers regarding a poor product that wasn't even two years old. They informed me since it was a few months after the warranty it wasn't nothing they could do. I spent $1400 on this over-sized paper weight. If I spend that much on a product I would think it would last more that what this unit did. It's like Vizio is making a product knowing it's going to malfunction within months of purchase.
Resolution Sought: The need to have an all out recall on all there products and service the products they have been called about regarding failure. Personally I would like a refund or some compensation for my lost on this poor product.
Date Problem Started: 9/13/2009
Date of Transaction: 11/23/2007
Amount in Dispute: $1399.99
Invoice Number: 714873
Complaint Type: Product Quality
Product or Service: Manufacture of consumer electronics.
If you have any questions regarding your complaint, please contact the Complaint Dept. at (909) 825-7280 or email info@labbb.org.
Complaint Department
BBB of the Southland, Inc.
Within the next business day, you will receive an email acknowledging receipt of the complaint. That acknowledgment will also give you information on how you can track the status of your complaint through our website.
Company Information:
Vizio
39 Tesla
Irvine, CA 92618
Website:
Phone: (949) 428-2525
Complaint Text
I purchased a 42" Vizio television in November of 2007. On September 13th 2009 the television purchased is now non functional not to my doing but of a poor product. I called customer service and was told to provide the receipt and I would get a call back. Well I find out that it took several calls to get answers regarding a poor product that wasn't even two years old. They informed me since it was a few months after the warranty it wasn't nothing they could do. I spent $1400 on this over-sized paper weight. If I spend that much on a product I would think it would last more that what this unit did. It's like Vizio is making a product knowing it's going to malfunction within months of purchase.
Resolution Sought: The need to have an all out recall on all there products and service the products they have been called about regarding failure. Personally I would like a refund or some compensation for my lost on this poor product.
Date Problem Started: 9/13/2009
Date of Transaction: 11/23/2007
Amount in Dispute: $1399.99
Invoice Number: 714873
Complaint Type: Product Quality
Product or Service: Manufacture of consumer electronics.
If you have any questions regarding your complaint, please contact the Complaint Dept. at (909) 825-7280 or email info@labbb.org.
Complaint Department
BBB of the Southland, Inc.
Tuesday, September 15, 2009
Fighting The Cause
http://www.consumeraffairs.com/home_electronics/vizio.html
http://hdguru.com/disposable-hdtvs-vizio-responds/108/
http://boholt.com/vizio.htm
Looks like I'm in good company...gee thanks Vizio you're ruining football Sunday around the country.
How about this Vizio use those LCD's as tray tables or a cutting board...something useful...Stop robbing consumers. I see why some retailers won't put your products in their stores.
http://hdguru.com/disposable-hdtvs-vizio-responds/108/
http://boholt.com/vizio.htm
Looks like I'm in good company...gee thanks Vizio you're ruining football Sunday around the country.
How about this Vizio use those LCD's as tray tables or a cutting board...something useful...Stop robbing consumers. I see why some retailers won't put your products in their stores.
Save your hard earn money and buy....QUALITY!!!
So it's the first week of the 2009-2010 NFL season and I'm relaxing at home. I happened to turn to the 49ers vs. Cardinals and suddenly my television which isn't even two years old yet loses the audio. I'm thinking maybe it was the station having technical difficulty.....NOPE! I flipped through the channels and all the audio was gone from every channel. Now the logical ideal is maybe by just some freak accident I muted the television....NOPE! I didn't even turned it down. This American company technology just took a dirt nap. I have no audio at all...okay breathe! I'm just gonna turn the television off and let it have a break....BIG mistake! When I did that I just threw $1400 dollars down the toilet. I had no audio now no video...my investment bit the big one.
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